Refund policy

Return & Refund Policy

Last Updated: 9 July 2026

Thank you for shopping with us. We are committed to providing quality products and excellent service.

1. Change of Mind:

As a general policy, we do not accept returns, exchanges, or provide refunds if you change your mind, order the incorrect product, or no longer require the item.

Please ensure that you carefully review your order before completing your purchase.

2. Incorrect Items Received:

If you receive an item that is different from what you ordered due to an error on our part, please contact us within 7 days of receiving your order by emailing coala.admin@gmail.com

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the item received and the packaging.

Once your claim has been verified, we will arrange collection of the incorrect item (where applicable) and supply the correct product at no additional cost to you.

3. Damaged or Defective Products:

If you receive a product that is defective, please notify us within 7 days of delivery by emailing coala.admin@gmail.com

Where required by the Consumer Protection Act, we will assess the claim and provide an appropriate remedy, which may include repair, replacement, or a refund, depending on the circumstances and the applicable provisions of the Act.

4. Courier Damage:

We are not responsible for damage caused by courier companies during transit.

If your order arrives with visible damage to the packaging or product, please notify us within 24 hours of delivery and provide clear photographs of the packaging and the damaged item. We will assist you in lodging a claim with the courier where applicable.

5. Conditions:

To assist us in resolving your claim, products should:

  • Be accompanied by your order number or proof of purchase.
  • Be returned with all original accessories, manuals, and packaging where reasonably possible.
  • Not have been intentionally damaged, altered, or misused.

6. Shipping Costs:

If the return is required because we supplied the incorrect item or the product is defective, we will bear the reasonable shipping or collection costs.

If a return is requested for any reason not covered by the Consumer Protection Act, any return or shipping costs will be the responsibility of the customer, subject to our prior written approval.

7. Contact Us:

If you have any questions regarding this policy or your order, please contact us:

Email: coala.admin@gmail.com